Burns Pet Health are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Burns Pet Health
2301 Wittmer Lane, Valparaiso, Indiana 46383, USA
Phone: Toll Free (877) 983-9651
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
If the order is received before 12 noon (Monday to Friday) it is usually shipped that day. The costs vary in terms of the distance from Indiana, but we have narrowed it to 4 zones trying to make it as economical as possible. All our food products are boxed prior to shipping.
We deliver your order right away. We will normally send your order to you in 1 business day . We use UPS and the time taken can vary dependent on the area being shipped to. The maximum shipping time is 6 days, but states surrounding Indiana normally receive it within 2 worlking days.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from within the United States sales tax will be apllied to all in state orders. Our business is operated from Indiana All other orders are tax free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee, but we need the batch number on the bag in case of complaints. This allows us to track the product in line with our quality control issues.
If you need to reach us, please email us using the link on the store page, alternatively, you can call toll free on (877) 983-9651 or write to us at Burns Pet Health, 2301 Wittmer Lane, Valparaiso, Indiana 46383, USA
Burns Pet Health do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
All returns are generally at customers own expense. Exceptions to this occur but prior approval from Burns Pet Health Inc. is required.
Powered by Actinic Shopping Cart Software Ecommerce Solutions